Terms of service

Welcome to HenleyStudy. These Terms of Service govern your access to and use of our website, digital study products, exam preparation materials, downloadable resources, and related services.

By visiting our website, placing an order, downloading a product, or using any HenleyStudy content, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About HenleyStudy

HenleyStudy provides digital study guides, exam preparation resources, practice questions, model answers, templates, study plans, checklists, and learning materials designed to help students prepare smarter and study with confidence.

Our products are created for educational and self-study purposes only.

2. Digital Products

HenleyStudy sells digital products that may include PDF guides, downloadable study manuals, templates, practice resources, exam preparation packs, worksheets, and other digital learning materials.

After purchase, digital products may be delivered by download link, email, customer account access, or another electronic delivery method.

You are responsible for ensuring that your device, internet connection, software, and email access are suitable for downloading and viewing the purchased product.

3. No Refunds After Download or Access

Because HenleyStudy products are digital and can be accessed immediately after purchase, all sales are final once the product has been downloaded, accessed, opened, delivered, or made available to you.

Digital products cannot be physically returned. Therefore, HenleyStudy does not offer returns, exchanges, or refunds after download or access, except where required by applicable law.

Please review the product description, included materials, file format, and product details carefully before completing your purchase.

For more information, please refer to our Digital Products Returns & Refund Policy.

4. Product Descriptions

We aim to describe all products as accurately and clearly as possible. Product pages may include details such as the number of pages, topics covered, file type, study sections, practice questions, model answers, templates, and bonus materials.

While we make every effort to keep product information accurate, we do not guarantee that every description, image, preview, or product detail will be completely error-free at all times.

We reserve the right to correct errors, update product information, change pricing, or remove products without prior notice.

5. Educational Purpose Only

HenleyStudy products are designed to support exam preparation and learning. They do not guarantee any specific exam score, band score, pass result, university acceptance, visa approval, job offer, certification outcome, or professional result.

Your results depend on several factors, including your current level, preparation time, study consistency, practice quality, exam-day performance, and the official requirements of the relevant exam body or institution.

6. Exam Trademark Disclaimer

HenleyStudy is an independent educational brand. We are not affiliated with, endorsed by, sponsored by, or officially approved by any official exam provider unless clearly stated.

References to exams such as IELTS, TOEFL, TOEFL iBT, and other examination names are used for identification and educational preparation purposes only.

IELTS is jointly owned by the British Council, IDP IELTS, and Cambridge University Press & Assessment. TOEFL and TOEFL iBT are trademarks of ETS, and ETS states that use of ETS logos requires written permission.

7. Intellectual Property

All HenleyStudy content, including study guides, manuals, images, designs, templates, worksheets, practice materials, text, branding, layouts, graphics, and downloadable files, is owned by HenleyStudy or licensed for use by HenleyStudy.

When you purchase a digital product, you receive a limited, personal, non-exclusive, non-transferable license to use the product for your own study and preparation.

You may not:

  • Copy, resell, share, upload, distribute, or reproduce HenleyStudy materials
  • Sell or give away downloaded products to others
  • Upload our products to file-sharing websites, marketplaces, groups, or learning platforms
  • Modify our materials and sell them as your own
  • Use HenleyStudy content for commercial training, tutoring, resale, or redistribution without written permission

Unauthorized sharing, resale, or distribution of HenleyStudy products may result in account restriction, access removal, and legal action where appropriate.

8. Customer Responsibilities

By using HenleyStudy.com, you agree to:

  • Provide accurate billing and contact information
  • Use our products only for lawful personal study purposes
  • Review product details before purchasing
  • Keep your download links and files secure
  • Not misuse, copy, resell, or distribute our digital content
  • Not attempt to damage, hack, overload, or interfere with the website

You are responsible for ensuring that the product you purchase is suitable for your needs before completing payment.

9. Payments and Pricing

All prices are displayed on the website and may be shown in the available store currency. Prices may change at any time without prior notice.

Payment must be completed before digital products are delivered or made available.

HenleyStudy may use third-party payment processors, including Shopify-supported payment providers. We are not responsible for delays, errors, declined payments, or technical issues caused by third-party payment services.

10. Order Confirmation and Delivery

After successful payment, you should receive access to your digital product through a download link, email, or customer account access.

If you do not receive your product or experience a download issue, please contact us so we can assist you.

HenleyStudy is not responsible for incorrect email addresses entered at checkout, blocked emails, spam filters, device issues, or internet problems that prevent access to the product. However, we will make reasonable efforts to help you access your purchased product.

11. Technical Issues

If a file is damaged, cannot be opened, or the incorrect product was delivered, HenleyStudy may provide a replacement file, updated download link, or technical support.

A technical issue does not automatically qualify for a refund if the product can be replaced, corrected, or re-delivered.

12. Prohibited Uses

You may not use our website or products for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.

You may not:

  • Violate copyright or intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Use our content for plagiarism, cheating, or academic dishonesty
  • Resell or redistribute our digital products
  • Upload malicious code, viruses, or harmful files
  • Use our website in a way that disrupts service for other users

We reserve the right to refuse service, cancel orders, or restrict access where these terms are violated.

13. Third-Party Links and Tools

Our website may include links to third-party websites, platforms, payment services, apps, or tools. These third-party services are not controlled by HenleyStudy.

We are not responsible for third-party websites, policies, content, services, errors, or security practices. You should review the terms and policies of any third-party service you use.

14. Limitation of Liability

To the maximum extent permitted by law, HenleyStudy will not be liable for any indirect, incidental, special, consequential, or financial loss arising from your use of our website or digital products.

This includes, but is not limited to, loss of data, loss of income, exam failure, missed deadlines, unsuccessful applications, or reliance on study materials for guaranteed results.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

15. Indemnity

You agree to indemnify and hold HenleyStudy harmless from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of our website, breach of these Terms, violation of intellectual property rights, or unlawful use of our products.

16. Privacy

Your use of HenleyStudy.com is also governed by our Privacy Policy. Please review our Privacy Policy to understand how personal information may be collected, used, stored, and protected.

17. Changes to These Terms

HenleyStudy may update or change these Terms of Service from time to time. Any updates will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are intended to be governed by the laws applicable to the business location of HenleyStudy, unless another jurisdiction is required by applicable consumer protection law.

If HenleyStudy is operated from South Africa, these Terms should be read in line with applicable South African consumer and e-commerce laws, including any rights that cannot legally be excluded.

19. Contact Information

For questions about these Terms of Service, digital product access, or customer support, please contact:

HenleyStudy™
Website: HenleyStudy.com
Email: support@henleystudy.com

20. Final Agreement

By using HenleyStudy.com or purchasing a digital product, you confirm that you have read, understood, and agreed to these Terms of Service.

You also confirm that you understand HenleyStudy products are digital educational products and that no returns, refunds, or exchanges are available once a product has been downloaded, accessed, opened, delivered, or made available, except where required by applicable law.